We offer a 100-day guarantee on all of our products. If you’re unhappy with a product for any reason, please feel free to initiate a return by emailing firstname.lastname@example.org.
If you've ordered a product, please reach out to the Glow Team at email@example.com as we can help address any questions or concerns.
Order and Shipping Confirmation
You will receive an email confirmation once your order has been successfully placed–it will include your order number and shipping method. Please make sure your shipping address is correct as we are unable to redirect goods once they are on route to you.
Orders can take up to 2 business days to be processed and shipped. Once your order is prepared for shipment you will receive a shipping confirmation email with your tracking information. Please note that monogrammed items take up to four weeks to ship, no matter what shipment type is chosen. Please also note that in some cases, your order may arrive in multiple shipments (i.e., in the case of pre-order, backorder, and monogrammed/personalized items).
Where We Ship
We currently ship to U.S. addresses including Alaska, Hawaii and U.S. Territories. We do not ship to PO Boxes/APO/FPO addresses.
Standard shipping (1 to 4 business day transit) on all orders less than $50 before taxes and shipping is $4.95, unless otherwise noted, and free for all orders of $50 or more before taxes and shipping. Please note that order processing may take up to 5 business days after the order is placed for standard shipping.
Return and Refund Policy
Returns on items eligible for returns are accepted within 100 days of receipt. Items must be returned in their original packaging. To return an item follow the directions below:
For US returns:
Email firstname.lastname@example.org and reference order number and item you would like to return.
You will then be emailed a pre-paid shipping label. Print the pre-paid shipping label, affix it to you package and take the package to a drop-off location.
Any item returned after 100 days of receipt is not eligible for refund.
Items Not Eligible for Return
Please note that we do not accept returns for any products that are specified as non-returnable in its description, unless they are faulty. Any exceptions to this policy will be listed under product details on the product page. Returns are not allowed on any pop-up shop purchases.
Receiving a Refund
A refund will be issued once we have received your returned items. Any items that are damaged when we receive them are not eligible for refund. Refunds do not include any shipping or handling charges, except in the case of faulty or damaged items. Your refund will be credited to the original form of payment used for the original transaction and will be in the amount of the Product price less a the return label fee if applicable. Any duties paid for orders shipped to Canada, the UK, France, Germany or Italy will NOT be refunded. Please note that credit card refunds may take up to 10 business day for your bank to complete, depending on their processing times. This can vary greatly between credit card issuers.